Exchanges and Returns - Our Commitment to You
Our products have been exclusively designed and manufactured by us. We take great pride in ensuring that the quality of our clothing is of the highest standard as Sajeda International firmly believes that you always deserve the very best.
When you receive your item, check it thoroughly for any defects and then try it on. Only when you are completely happy with the product and intend to keep it should you wear the garment or wash it.
If for any reason you are unhappy or dissatisfied with your purchase, you could send it back to us to our office in JORDAN. Then you will get a refund or exchange as you request. However, please keep it in the same condition and packaging that you have received it in and we should receive your return within 30 days of the date of purchasing.
Please notice that altered (shortened) products will not be refunded or exchanged.
The cost of returning the unwanted items is paid by the customer, however if you want an exchange the shipping charges to mail back the exchanged item to you will be covered by you.
However, if you are exchanging the item for any other reason than our fault, Sajeda will charge you the cost of shipping for the replacement, which will be the same as specified in our shipping policy. Or, if you requested a refund, the shipping charges that you have already paid are non refundable.
In order to avoid returns, please check your size carefully using our size chart, which explains how to measure yourself and what the correct size is for your general body measurements and for each particular garment.
Please note that there will be no return or exchange during our special offers. Therefore, please try to double check the size guide before placing your order.
We don’t have office in USA, so any return should be sent to our office in JORDAN to the below address:
Sajeda For Women Clothing
Al Shaheed street, beside Bashaer gas station
You should receive our confirmation before sending your return, Fill the return form, send it by email and we will confirm to you back.